You can also display a digital copy of your Aetna ID card through the Aetna Mobile app.
Find what you need — wherever, whenever — with Aetna Mobile app. To download your free Aetna Mobile app, visit www.aetna.com/mobile.
How can I find out if my doctor submitted my claim?
Go to Aetna Navigator® —your secure member website and log in or register The claims tab shows a quick view of the most recent claims on file. Each claim line includes the date of service, patient and provider name.
Click on the “details” link to access the Claim Details screen View more information about the selected claim. There is also a link to search for other claims on file.
Where can I find information about pharmacy benefits?
CVS/caremark administers the pharmacy benefits for the Aetna OAP and QCHP Plans. For more information on the CVS/caremark pharmacy benefits, visit www.caremark.com or call 1-877-232-8128.
Aetna HMO Plans
To find information about your pharmacy benefits for the Aetna HMO Plans, including a list of covered drugs on the formulary, click on the button below.
Urgent care centers are a great option for when you need prompt medical treatment for non emergency care.*
Urgent care centers can treat common problems like sprains, animal bites, ear and throat pain and more. They offer convenient hours, including extended evening, weekend and holiday hours. You just walk right in — no appointments needed.
To find an urgent care center near you, log in to Aetna Navigator® — your secure member website. If you have questions before you go, call our Informed Health® Line to talk with a registered nurse 24/7 by calling 1-800-556-1555.
*It isn't always easy figuring out what's a non-emergency versus an emergency. So if you have any doubt, play it safe and head to your local ER or call 911.
What is preauthorization or precertification?
Preauthorization or precertification* is an important process. It is approval a person gets for care before receiving the care. This helps people know if the care is covered by a health plan. People should check with their plan to see what kind of service needs this approval.